Our shipping policy is simple.
There is a flat rate of $9.95 for FedEx ground or USPS ground. For books, there is a flat rate of $4.95. For orders over $150.00, shipping is free!
Remember how much time and gas you save by ordering online...
For overnight shipping, we also have Fedex Express. Rates are $25.95 plus $1.60/lb. Please note: Fedex Express orders placed after 4:00 pm Central Standard Time will be shipped the next business day and so will require an extra day for delivery.
ORM-D Consumer Commodity Shipping - Ground Only Items
Some of the items we sell may be designated by the U.S. Department of Transportation as hazardous materials that present a low risk of hazard during transportation due to their contents being flammable or under pressure. ORM-D stands for "Other Regulated Material - Domestic". These items are restricted to shipment by USPS Parcel Post or FEDEX Ground Service.
Including ORM-D Consumer Commodity Items with Other Items
If your order contains ORM-D Consumer Commodity items in addition to other items, the entire order will be shipped via USPS Parcel Post or FEDEX Ground (even if you selected another shipping method). Since we do not split shipments, we recommend that you place all ORM-D Consumer Commodity items on a separate order if you require faster shipping of your other items.
Shipping to Other Countries Outside the U.S.
Additional shipping charges will be added to international and U.S. Territory orders, and shipments to Alaska, Hawaii, and Puerto Rico. Since both USPS and FEDEX transport all shipments to Alaska, Hawaii, U.S. Territories and all International destinations (except Canada) as airfreight, ORM-D Consumer Commodity items cannot be included in orders shipped to any of these locations. Orders without ORM-D items can be shipped, no problem.
You are responsible for taxes, duties, and brokerage fees. We do not mark packages as gifts or samples, all prices will be shown for custom clearance. International orders do not ship without customer final approval by email.
CANADA - Please read information HERE.
Our 100% Guarantee:
If you are not completely satisfied with the quality of the merchandise you receive, please email us at firstname.lastname@example.org, or contact us by phone at 608-588-8219 within 30 days for a return authorization code. If we've shipped you the wrong item, or the product is defective or damaged in transit, we'll pay for return shipping. After we receive the returned merchandise, at your request we will either refund 100% of the purchase price (including shipping), or replace the merchandise (no charge for shipping).
If the mistake is your's, you may still return the merchandise. However, each returned item must be in new condition, with original packaging. You are responsible for the cost of return shipping. After we receive the return, at your request we will either refund 100% of the purchase price (not including shipping), or replace the merchandise (you pay for shipping).
Please send the package with the return authorization code written on the box to:
The Art Treehouse
4805 Jade Lane
Madison, WI 53714-2621
OUR PHONE: 608-622-7802